FAQ

Do you operate all year round?

No, we are seasonal.  Our season runs from late September/early October through to the end of April.  Tours operate most days, although we there are some days we cannot run due to tide times, and we are closed on Christmas Day.

What is the best time to visit?

Any time! The adult gannets are all back in full-force by the time we open, however the chicks start appearing from mid to late November, and they will leave the colonies at around 15-16 weeks of age. As the adults start to leave once their chick has fledged, bird numbers do get low during the latter part of our season (late March/April).

We’re visiting by cruise ship – can we come on your tour?

Often the timings of the cruise ships into Napier Port don’t fit in with our tidal departures, but there is the odd exception – please email us and we can let you know if this is the case. If there is a group of you, we may also be able to offer a shorter tour so please enquire!

However, if you miss out this time round we know that you will enjoy your day in our region and want to return, so we’ll see you then!

What time do the tours depart?

As we travel along the beach and rely on the tides, our departure times are different each day. Please refer to our departure schedule. You will need to arrive at Clifton approximately 20 minutes prior to departure time for check-in.

Where do the tours depart from?

Our departure area is located at 475 Clifton Road, Clifton, Te Awanga (opposite Clifton Café) – this is approximately 25 minutes’ drive from Napier, Hastings or Havelock North. Our ticket office is located on the left-hand side of the road and there is plenty of free parking on the roadside. Public toilets are also available here.

Is it necessary to book or can I just turn up?

Bookings are essential – we need to know our numbers in advance so that we can organize our drivers for the day. If you just turn up we may not be able to fit you on, and you may be disappointed!

How do I make a booking?

The easiest way is to just hit the “Book Now” button (credit/debit card required)!  This is our preferred booking method, as we know by booking this way you receive the relevant safety information before you come along.  However, if you prefer to talk to someone or do need to discuss anything with us please phone or email.  Please note payment details will be taken at the time of booking.

Do you operate a shuttle service?

As there is no public transport to or from Clifton, we do operate a shuttle service (minimum 2 people) – there is a charge of $30.00 each (return).

Pickup is one hour prior to departure time, generally from one of the local I-Sites.

How many people can you take?

With our fleet of 6 tractors, our capacity is approximately 200 people.

What happens if the weather is not good?

We tend to go whatever the weather (unless it becomes a safety issue) so we ask that people come prepared for the weather on the day (and yes, it does rain sometimes in Hawke’s Bay!).  However, there are times that we will cancel due to weather or sea conditions – please appreciate that cancellations can be made at the last minute so it is essential you provide accurate contact details with your booking.  If the weather is doubtful and we decide to still go, but you would rather not, that is fine – all we ask is that you give us a quick call and we can cancel your booking.

Are the trailers covered?

The trailers are not covered; however we do have tarpaulins we can bring out if there are showers or rain.

Is there a chance I could get wet (from sea-water)?

As we travel along the beach, and sometimes in the water, this is always a possibility!  Please be especially aware of this if you are bringing cameras, cellphones or other items of an electronic nature.

What happens if the tour is cancelled?

As mentioned above we do sometimes have to cancel due to weather or sea/beach conditions and we will contact you as soon as possible if this is the case.  We can either transfer you to another day, or cancel your booking (please refer to our cancellation policy).  Occasionally we start a trip only to have to turn-around – in this case refunds are provided as per our Refund Policy.

Special Needs:

Please refer to our Wellbeing Policy if you have any concerns because you are:-

  • disabled
  • elderly
  • bringing young children
  • pregnant

As the safety of our passengers is our top priority, please let us know when booking if you or any of your group has any physical or medical conditions that we need to be aware of.

How fit do I need to be?

The walk to the lighthouse & upper colonies is optional – however the views are spectacular!  This walk is approximately 25 minutes, 1.3km and you travel up to 100m elevation from beach level – moderate fitness is required.  If you cannot make the walk, you can still see the gannets at Black Reef (this colony is located on the beach itself).  The Department of Conservation rest shelter is approx. 5mins walk from the beach, there are toilets, picnic tables and drinking water here.  NB:  The walk to the top colony is maintained by the DOC, and they classify it is an “easy walk” – check their website for specific details if necessary www.doc.govt.nz.

How long is the tour?

The tour is approximately 4 hours duration.  However, there are the occasional days when we may run a little behind schedule, due to beach conditions.

How comfortable is the tour?

As we travel along the beach the condition of the track can change with each tide – and although the beach is considered a “road” in NZ it is not maintained to those standards!  If you are at all concerned about comfort please contact us a day or two prior to your tour and we can let you know what is happening out there.  The beach track can be quite bumpy at times, so if you have back, neck or any other physical or medical ailments, we strongly suggest you contact us to discuss before you book.  We do provide cushions on our trailers.

How long is spent with the Gannets?

The stop at Cape Kidnappers is approximately 1.5hrs.

Are there toilets en-route?

No, but there are toilets at our departure area, and at the Department of Conservation Rest Shelter at Cape Kidnappers.

What should I bring along?

  • Warm clothing (jacket or windbreaker, sweatshirt etc) – it can get cool on the beach, even on a hot day;
  • Sunhat & sunglasses;
  • Sturdy covered shoes suitable for walking over uneven ground – underfoot conditions are a hazard, especially on the walking track in the DOC Reserve and on the beach itself;
  • Food & drink (depending on the time of your trip, there is plenty of room on the trailers for a picnic lunch or dinner, or morning/afternoon tea – some people have even been known to bring breakfast on our early morning runs!)

NB:  We sell bottled water & juice, and a few pre-packaged snacks at our ticket office.  Clifton Bay Café is located across the road from our departure point, but please check their website for opening times.

Complimentary rubbish bags and sunscreen are provided at our ticket office (sunscreen  is also available on-board the tractors).